Refund and Returns Policy

At REEBL, we stand behind our products and strive for 100% satisfaction. If you’re unhappy with your purchase, review our policy below for hassle-free solutions.

1. RETURNS & REFUNDS

A. Eligibility:

  • Items must be unused, unwashed, and in original packaging with tags attached.
  • Returns accepted within 30 days of delivery.

B. Refund Process:

  1. Contact Us: Email contact@reebl.com or call +1 517 280 1662 to initiate a return.
  2. Return Shipping:
    • Customers cover return shipping costs unless the return is due to our error (e.g., wrong item shipped).
    • We recommend using a trackable shipping method.
  3. Refund Issuance:
    • Refunds are processed to the original payment method within 7 business days of receiving the return.
    • Original shipping fees are non-refundable.

Returns & Exchanges

At REEBL, we partner with Printify, a global fulfillment platform, to produce and ship your orders. Because items are made and shipped by Printify’s network of suppliers worldwide, returns may vary slightly depending on your location and the product purchased. Here’s how we handle returns:

  1. Initiate a Return:
    • Items must be unused, unwashed, and in original packaging with tags attached
    • Contact us at contact@reebl.com within 30 days of delivery to request a return or exchange.
    • Include your order number, photos of the item (if damaged/defective), and reason for return.
  2. Return Process:
    • Refunds: In most cases, we’ll issue a refund or replacement without requiring you to ship the item back to reduce hassle.
    • Exceptions: For high-value items or specific cases, we may provide a return shipping address (varies by supplier location).
    • Contact Us: Email contact@reebl.com or call +1 517 280 1662 to initiate a return
  3. Damaged/Defective Items:
    • If your order arrives damaged or flawed, contact us within 7 days for a free replacement or refund.
  4. Shipping Costs:
    • Return shipping fees are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
  5. Final Sale Items:
    • Discounted, personalized, or clearance items marked “Final Sale” cannot be returned.

A. Exchange Options:

  • Size/Color Swap: Request a replacement for the same product at no extra cost (we cover shipping).
  • Upgrade/Downgrade:
    • For a higher-priced item: Pay the difference after receiving your return.
    • For a lower-priced item: Receive a refund for the price difference.

B. Process:

  1. Email contact@reebl.com with your order number and exchange request.
  2. Return the original item to: We ship from different locations, Contact us for the return address.

3. CONDITIONS & EXCEPTIONS

  • Final Sale Items: Clearance, personalized, or discounted products marked “Final Sale” are non-refundable.
  • Damaged/Defective Items: Contact us within 7 days of delivery for a free replacement or refund.
  • Lost Packages:
    • If tracking shows “delivered” but you haven’t received it, we’ll reship or refund after a 10-day investigation.

4. NON-RETURNABLE ITEMS

  • Opened or used products (unless defective).
  • Items damaged due to misuse or improper care.

5. DISPUTES & LEGAL TERMS

  • Jurisdiction: Disputes will be resolved in the state or federal courts of [Insert Your State], governed by [State] law.
  • Compliance: We adhere to consumer protection laws, including GDPR (EU/UK) and CCPA (California).

6. CONTACT US

For questions or assistance:

  • Email: contact@reebl.com
  • Phone: +1(517)280-1662
  • Live Chat: Available on reebl.com during business hours.